Frequently Asked Questions

If your questions aren’t answered here, please contact us at ZapHut. We’re happy to help!

How long will it take to deliver my order?

Orders take 8-10 business days to deliver for standard free shipping. Where we can offer faster free shipping we list this on the product pages.

Where there is an option to pay for faster delivery we list this on the product page.

What type of payments does ZapHut accept?

During the checkout process, ZapHut accepts three forms of payment:

  • Credit Card
  • Paypal
  • Purchase Order (PO) number
Is it safe to shop on your site?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access ZapHut.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
The payments are processed by a third party secure service. We do not store or have access to your credit card information at any time.
What does it cost for shipping with ZapHut?

Shipping is free to any location in the United States

Do you ship outside of the United States?

We don’t offer shipping outside of the United States, but for large orders, or exceptional cases we have been known to accommodate. Best thing to do is drop is a mail to ZapHut

Where's my Tracking code?

Since mid-March 2020 we seen that the US Postal Service have not always scanned our parcels, even though they are being delivered. This is of course not ideal for our customer and we have spoken directly to USPS about this who have ensured us that this does happen occasionally in peak seasons, and now also during this difficult time we are all facing.  

How do I pay by purchase order (PO) number?

1. Follow your institution’s internal procedures to generate an authorized PO number

2, Find the items you need in our online catalog and add them to your cart, and go to the checkout page

3. Select option to Pay by Purchase Order

4. Enter the billing address of the person or department responsible for paying invoices at your institution. Generally, this will be your Accounts Payable department.

Any questions, please email support@zaphut.com – with subject “Purchase Order Query”

Terms and Conditions for Payment by Purchase Order

  • The Purchase Order (PO) Number entered must be authorized by your organization’s purchasing department with funds available to facilitate payment of your order
  • An invoice referencing the PO Number will be generated after the order has shipped and emailed to the billing contact entered during checkout for payment
  • Once payment is received the goods will be shipped
  • Please note that in most cases ZapHut does not need a copy of your organization’s official purchase order, but we may contact you directly if we require a copy. 
  • All orders are processed according to the information entered through our online checkout process only. 
Are all your products in stock today?

Products are automatically removed from our site as soon as they are out of stock, so yes the item you are interested in will definitely be in stock. You will see a low stock warning on the product page if we have less than 10 units available

How do I switch my Infrared Thermometer from Celsius to Fahrenheit?

Infrared Thermometer model: ET002B & IM9001

  • Press the “Set” button for 2 seconds, the screen shows F1, repeatedly press “+” Key, Select °C or °F temperature units.

Infrared Thermometer model: DT-8809C

  • Hold down the “MODE” key down for 5 seconds, it will toggle between °C and °F.

Infrared Thermometer model: HRX-T1803

  • Go to N2 mode
  • Use up & down arrow to toggle between °C and °F.

Infrared Thermometer model: T-168

  • The bottom key, between the arrows is called the “set key” press and hold that until the display toggles between °C and °F
What is the measuring distance of the Infrared Thermometer?

Aim towards the forehead, ear, object or liquid at a distance between 1-15cm but within 5cms is recommended (or 3 inches)